This article aims to address concerns about the differences between billing for domains and billing for hosting - different services that can exist independently, and aren't necessarily cancelled simultaneously.
FAQ: I Moved My Domain Name From Melbourne IT To Another Provider, But I’m Still Being Charged
Update Credit Card Information
How to update credit card information for your whole account in The Console
How To Make Payments
This article covers the payment process for your account with Melbourne IT, including what forms of payment are supported and how to use different functions, like BPay or Prepaid Credit.
Refunds Policy FAQ
Here we've answered common questions about the Melbourne IT refund policy, which aims to be as fair and reasonable as possible.
FAQ: Why Can't I Be Invoiced For Domain Renewal?
Answers to questions about invoicing for domain renewal, and why this isn't possible.
How To View Invoices
If you need to view an invoice, or need your invoices for your own records.
How do I cancel a service?
A quick overview of how to cancel a service with Melbourne IT.
How do I pay an overdue invoice?
An article describing how to pay an overdue invoice.