Billing
Update Credit Card Information
How to update credit card information for your whole account in The Console
Migration To The Console - MyAccount Payments
During Migration, the way you are billed may need to be updated. In this article we've compiled the information you'll need to ensure uninterrupted service during the migration.
How To Make Payments
This article covers the payment process for your account with Melbourne IT, including what forms of payment are supported and how to use different functions, like BPay or Prepaid Credit.
Refunds Policy FAQ
Here we've answered common questions about the Melbourne IT refund policy, which aims to be as fair and reasonable as possible.
How To View Invoices
If you need to view an invoice, or need your invoices for your own records.
Retail Migration FAQ
We realise that migration can disrupt day-to-day operations, so we've compiled a list of the most common questions we receive during migrations to hopefully mitigate as much of that as possible.
Standard Retail Pricing For All TLD's
The console brings a lot of new features, including more secure payment methods. As part of this, we no longer accept AMEX in USD. In order to make life easier for our customers and be as transparent as possible, we've provided a price guide matching each...
FAQ: Why Can't I Be Invoiced For Domain Renewal?
Answers to questions about invoicing for domain renewal, and why this isn't possible.