Transferring .com/.net/.org/.info/.biz Domain Names

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The article below outlines how to transfer a gTLD domain name (.com/.net/.org) to us from another Registrar. If your domain is already with us and you simply wish to update your WHOIS contact details, see our Update Domain WHOIS contact details support article.

To transfer a gTLD domain name to us you will need

  • The domain EPP/Authcode
  • Access to the WHOIS admin contact email address

What do I need to consider before I transfer my domain to Melbourne IT?

  • Once a domain enters PENDINGTRANSFER status, it's name servers cannot be modified until the transfer is complete. You might want to consider modifying your domains name servers before beginning the transfer.
  • You will need to renew your gTLD domain for a minimum of one year during the transfer of the domain.

How to transfer a gTLD to Melbourne IT if you're a new customer:

  1. From the Melbourne IT home page, select Get your domain in the top left corner
  2. Underneath the  text box, click Move your domain to us
  3. Click Transfer your domain 
  4. Type in your domain in the field provided and select the appropriate extension from the drop down menu
  5. Type in your EPP password (also called a domain password)
  6. Click [Continue]
  7. Follow the prompts
  8. Click [Create a new account]
  9. Fill in the appropriate fields
  10. Click [Continue]
  11. See Approving a gTLD domain transfer below for further steps
Once submitted, you will immediately get an email to the email address provided during account creation. This email will include your account reference and password for your new account. However, no domain or services will exist within the account yet.

How to transfer a gTLD to Melbourne IT if you're an existing customer:

  1. Log into the Console
  2. Select the Order tab
  3. Click Transfer domain
  4. Type in the domain and select the appropriate gTLD extension from the drop down
  5. Type in the domain EPP/Authcode
  6. Click [Continue]
  7. Select an existing user from the drop down menu or create a new one using the form provided. This contact is simply a Melbourne IT domain contact and will not modify the existing domain contact details available on Whois. It is simply used for administrative purposes at Melbourne IT
  8. Click [Transfer]
  9. See Approving a gTLD domain transfer below for further steps

Approving a gTLD domain transfer

Once a request has been made to transfer the gTLD domain name to us, an email will be sent to the WHOIS admin contact email address of the domain (this email can take 1-2 hours to be sent). You can check what the current WHOIS admin contact email address for your gTLD domain is at any WHOIS database.

If you do not currently have access to this email address, you must contact your current registrar and request they update your domains WHOIS admin contact email address. To proceed with the transfer, an approval link that is provided to the WHOIS admin contact email address must be clicked.

Once clicked, the request to transfer the domain begins. It generally takes 5-7 days from the moment the link is clicked for the gTLD domain to be transferred to us.

gTLD domain transfer process

  1. Transfer request is made by domain owner
  2. Approval email sent to WHOIS admin email address
  3. WHOIS admin email address clicks approval link
  4. Melbourne IT advise Registry of transfer request
  5. Domain enters PENDINGTRANSFER status
  6. Current registrar release domain (typically within 5-7 days of request)
  7. Domain is transferred to Melbourne IT
TitleTransferring .com/.net/.org/.info/.biz Domain Names
URL NameTransferring-com-net-org-info-biz-Domain-Names

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