Changing The Billing Method For Your Subscriptions

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The following billing methods are available to our customers:
  • Credit Card
  • Direct Debit
  • Prepaid
  • Manual Invoice

The credit card, direct debit and prepaid billing methods all debit amounts automatically upon the renewal of your subscriptions. If you select the invoice billing method, you will be emailed invoices upon the renewal of your subscriptions. Once emailed an invoice, you can pay your invoices via BPAY, cheque, credit card or their Prepaid account.

How to change the billing method used for a particular subscription

Customers can modify the billing method used for particular subscriptions by following the steps below.

  1. Log into the Console
  2. Click on the Billing tab
  3. Click Service and billing details
  4. Locate the subscription you wish to change the billing method for and click on the Payment method
  5. Click Add a new credit card or [Update] your current credit card details

If you want to change the billing method to Direct Debit, Prepaid Credit or Invoice, please email our accounts team at Make sure to  specify your domain name and/or Account reference, as well as mention which billing method you want to use. 


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