Accessing Account Information

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The Account Level console

The Account Level Console is sometimes also referred to as the Master Account Console and it's the primary access point for managing your contact information, billing & invoicing, orders & purchases, and domain summary information. 

Domain management

Domain management (DNS, zone records, email and webhosting, etc) is controlled via the Domain Level console. You can access this by clicking [Manage] next to the domain name you want to edit/manage. Each domain name also has its own username and password, allowing direct login to manage the domain. These details are often given out to web developers, so they can access the domain and web hosting but are restricted from editing billing and contact information.

The Account level password

A Melbourne IT account is accessed with an Account Reference and Password. These are provided upon registration of a Melbourne IT account (usually on the registration of a domain or purchase of services).

The Account Reference and Password or the One-Off Code is required as a mean of authentication should any Melbourne IT customer require any information related to the account, or to request any changes.

Note: You should never provide this information to anybody unless you have directly contacted a  Melbourne IT customer support member.

If this information is not readily available, a customer can easily recover their account login details, provided  their contact information on the account is currently up to date.

Account and domain management requires several types of passwords which allow access to specific features. For clarification on passwords, refer to this article.

To recover you account level login details

  1. Log into the Console
  2. Click Forgotten your account password?
  3. Type the Account Reference that you've forgotten the password of.
  4. Click [Submit]. An email is generated and sent to the email address you have listed for the account, it will contain: 

The Account Reference and a unique time-limited link that will take you to a webpage where you will be asked to set up a new password.

To change the password:

  1. Click on the link contained in the password change request
  2. Type a new password into the first field
  3. Re-type the password into the second field
  4. Click [Change] to update your password and login.

Note: Click here if your email address has changed, as the above methods will not work and you will have to manually update your details.

TitleAccessing Account Information
URL NameAccessing-Account-Information

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