Billing
Migration To The Console - MyAccount Payments
During Migration, the way you are billed may need to be updated. In this article we've compiled the information you'll need to ensure uninterrupted service during the migration.
Retail Migration FAQ
We realise that migration can disrupt day-to-day operations, so we've compiled a list of the most common questions we receive during migrations to hopefully mitigate as much of that as possible.
Can I pay by Cheque or EFT?
How to pay by Cheque or EFT?
How do I pay an overdue invoice?
An article describing how to pay an overdue invoice.
How do I cancel a service?
A quick overview of how to cancel a service with Melbourne IT.
Modifying Credit Card details
A guide on how to change or delete your credit card information.
FAQ: I Moved My Domain Name From Melbourne IT To Another Provider, But I’m Still Being Charged
This article aims to address concerns about the differences between billing for domains and billing for hosting - different services that can exist independently, and aren't necessarily cancelled simultaneously.
FAQ: Why Can't I Be Invoiced For Domain Renewal?
Answers to questions about invoicing for domain renewal, and why this isn't possible.