Billing
How To Make Payments
This article covers the payment process for your account with Melbourne IT, including what forms of payment are supported and how to use different functions, like BPay or Prepaid Credit.
Update Credit Card Information
How to update credit card information for your whole account in The Console
Migration To The Console - MyAccount Payments
During Migration, the way you are billed may need to be updated. In this article we've compiled the information you'll need to ensure uninterrupted service during the migration.
How do I cancel a service?
A quick overview of how to cancel a service with Melbourne IT.
How To View Invoices
If you need to view an invoice, or need your invoices for your own records.
Retail Migration FAQ
We realise that migration can disrupt day-to-day operations, so we've compiled a list of the most common questions we receive during migrations to hopefully mitigate as much of that as possible.
Refunds Policy FAQ
Here we've answered common questions about the Melbourne IT refund policy, which aims to be as fair and reasonable as possible.
FAQ: I Moved My Domain Name From Melbourne IT To Another Provider, But I’m Still Being Charged
This article aims to address concerns about the differences between billing for domains and billing for hosting - different services that can exist independently, and aren't necessarily cancelled simultaneously.