Hosting purchases are generally automatically completed after they are submitted, but on occasion, you may come across one of the following statuses under the Orders > Pending Product Orders page of your Admin Panel.
Preauth failed – The preauthorised payment has failed, this may be a temporary issue with your card at the time of the order.
Create invoice failed – The invoice for the renewal failed to generate.
Completion failed – The payment has failed to complete and will be reviewed by the domains team in a timely manner.
Manual check failed – The purchase needs to be reviewed manually by the accounts team, who will contact you if any issues arise.
Setup hosting package failed – The purchase has failed to set up for a variety of reasons and will be manually reviewed by the accounts team.
Rejected – The purchase has been rejected due to a payment failure.
If you encounter any of these workflow order statuses, or one that isn’t listed above, please contact the accounts team by emailing firstname.lastname@example.org with the following information:
- Domain Name
- Account Reference
- Product Ordered
You can also find common domain transfer statuses here and registration statuses here.