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Migration FAQ

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TitleMigration FAQ
Description

You may have recently received notification that your website and email has been migrated to a new platform.  As such the way you manage your services with Melbourne IT has changed.

You will now be able to manage hosting using our powerful control panel, The Console. Your website and email will be hosted in a world class Australian data centre, using state of the art cloud technology. 
 

Email

The good news is that you won’t have to move your emails yourself. The only thing you’ll need to do is update the settings in your mail client. Please see below for an overview of the changes to make. If you are unsure of how to adjust any of these settings, please refer to one of our detailed guides
 


Setting up a new email account

If your setting up an email account instead of modifying an existing one, please click HERE to be taken to our email client setup guides.
 
Username
In the past, you may have just used your mail alias in the username field. If your email address was harrison@example.com, you will have just used harrison as the username. You will now need to update your username field to your full email address, for example: harrison@example.com.

Server Settings
Incoming Mail Server
For a POP connection please use pop.example.com as your incoming mail server.
For an IMAP connection please use imap.example.com as your incoming mail server.

Incoming Port Numbers
POP: Please use 110 as your incoming port for a NON-SSL connection or use 995 as your incoming port for an SSL connection.
IMAP: Please use 143 as your incoming port for a NON-SSL connection or use 993 as your incoming port for an SSL connection.

Outgoing Mail Server
Please use smtp.example.com as your outgoing mail server.

Outgoing Port Numbers
Please use 587 as your outgoing port for a NON-SSL connection or use 465 as your outgoing port for an SSL connection.

Note: Please replace example.com with your own domain name

Authentication
Please enable authentication on your outgoing mail server. Use the same username and password for this setting. If you are unsure of how to do this, please check How do I setup SMTP authentication?.

After completing all of the above steps, (including enabling authentication) your email still isn't working, please reset your mailbox password. This should fix up any remaining issues. If you're unsure of how to do this, please see this article. If you're still struggling to get email flowing again, please give our support team a call on 1300 654 677 and we will be happy to help.

IMAP Users - Viewing All Folders
If you have previously connected to your mailbox using the IMAP protocol, you may notice that not all of your folders are displaying in your mail client. To fix this, please follow the instructions below:
  1. Login to your mailbox via webmail. If you're unsure how to do this, check this article.
  2. Click on the gear icon in the top right corner of the screen.
  3. Click on Settings.
  4. Click on Email.
  5. Scroll down and click on Change Subscription.
  6. Click on the arrow next to Inbox, this lets you see sub folders.
  7. You should see another Inbox folder. Click on the arrow next to it again.
  8. You should see some more sub folders with no tick boxes next to them. Tick all those boxes.
  9. Click Save.  

Websites

Your website (and database if you have one) will have been automatically migrated, and you will not need to do anything. If you notice any issues, please do not hesitate to call us on 1300 654 677 or email customersolutions@melbourneit.com.au. Below you will find assistance on some of the most common issues.

Access The Console
To manage your new hosting plan using The Console please use the following steps:

  1. Log into your MyAccount
  2. Under Manage Services, click View Webhosting Services
  3. On the next page, click on the domain name’s Cloud Hosting product
  4. On the next page, click Manage Service
  5. Now you’re inside The Console you can manage your hosting
 For more information please refer to this article. Cloud Hosting - Overview

Reset my password
Logging into The Console follows a similar method as logging into your old hosting plan. The only credentials you’ll require to login are your MyAccount details. If you have forgotten your MyAccount details. Head over to https://www.melbourneit.com.au/cc/recover/index and enter your MyAccount username. For more details please refer to the following article: How do I recover my MyAccount password?

FTP Details
Please take a look at the How do I upload and download files via FTP? article for detailed instructions on using FTP with our new hosting.
 

DNS


New name servers
If your domain name is not registered with Melbourne IT then you will have to manually update to our new nameservers. Please contact your domain registrar and provide them with the following nameservers:

  • ns1.partnerconsole.net
  • ns2.partnerconsole.net
  • ns3.partnerconsole.net
Please refer to the following article for more detailed information on Melbourne IT Nameservers.

New DNS records
If you host your domain name on third party nameservers, you will need to contact your DNS host to update some records. The changes you need to make to your Zone File will vary depending on what services you are using Melbourne IT for - Email, Website or both.


For your convenience, we've included the records you'll need to use our new mail servers below:
 
HOST NAMETTLTYPEPRIORITYTARGET
[yourdomain.com]3600MX10mx3.partnerconsole.net.
[yourdomain.com]3600MX20mx2.partnerconsole.net.
pop33600CNAMENApop3.partnerconsole.net.
webmail3600CNAMENAwebmail.partnerconsole.net.
imap3600CNAMENAimap.partnerconsole.net.
smtp3600CNAMENAsmtp.partnerconsole.net.
pop3600CNAMENApop3.partnerconsole.net.
mail3600CNAMENApop3.partnerconsole.net.

The specific records you will need for your website can be found by logging into The Console. Please use the following steps to find them:
  1. Log into your MyAccount
  2. Under Manage Services, click View Webhosting Services
  3. On the next page, click on the domain name’s Cloud Hosting product
  4. On the next page, click Manage Service
  5. Now you’re inside The Console you can manage your hosting
  6. Click on Zone Manager
 
You will now see a list of DNS records for all services. If you contact your DNS provider, you will be able to replace the existing records with the new ones that you require.

I’m still having trouble fixing my emails & website - what now?
If you can't find the answer using our Support Centre, please call customer service on 1300 654 677 or email customersolutions@melbourneit.com.au and our expert team will be happy to help.

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