Note: This article covers Melbourne IT DPS customers only.
If you have lost your registry lock passphrase, please email your Account Manager requesting a passphrase reset form. Once completed, forward this form to firstname.lastname@example.org alongside some photo ID. Our internal registry lock expert will then authenticate your form, then process the passphrase reset. You should then receive confirmation within 24 hours that your new passphrase is now valid.
Please contact your Account Manager for more information.