As a domain moves through it’s life cycle, it’s important that renewal of expired domains is processed in a timely manner. If you allow a gTLD (generic top-level domain name) to lapse and remain unrenewed for 40 days, it enters a stage we refer to as the Redemption period. Redemption lasts for a 30 day period, after which the status will change to "Pending delete". This phase lasts for a randomised period of between three and five days during which the domain cannot be recovered. Once this finishes, the domain can be registered by anyone through any registry - we cannot make any guarantees that the domain won't be picked up by a third party.
We make multiple attempts to contact you via email when your domain nears its expiry date, so it’s important that your contact details are kept up to date so that you receive these reminders and do not have your domain enter Redemption.
Once a domain enters Redemption, we can get it back for you, but it costs a lot more than simply renewing the domain. So it’s always best to get the renewal sorted out as quickly as you can. During the Redemption phase nobody else can register the domain – the registry is “holding” the domain for the owner and will give it back upon payment of a fee. If this is paid, your domain will come back on-line and be renewed for a year.
How do I know if my domain name is in Redemption
- Do a WHOIS Lookup on your domain to check the status
Under the Status section, if you see Redemption keep following the steps below. Otherwise you will need to renew your domain name. Please refer to the Renewal guide.
- Confirming that your domain is in Redemption, you will need to download an offline form
Australian customer: Redemption Form AUD
International customer: Redemption Form USD
- Complete the form, and have it sent back to Melbourne IT for processing. Please allow 24 to 48 hours for the process to be completed.