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Email sending restrictions

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TitleEmail sending restrictions
Description
We place limitations on both the size and number of emails users can send from our servers to ensure the reliability and speed of our mail services, and to minimise the impact of spam sent from a compromised account. The following restrictions apply for customers using our email services: 

Service

Send out limit

Email size

Recipient limit per email

Cloud Hosting Smarthost

  250 emails per day

500 emails per hour

 50MB

 50

Cloud Hosting SMTP

  250 emails per day
500 emails per hour

 50MB

 50

Cloud Hosting Webmail

  250 emails per day
500 emails per hour

 50MB

 50

cPanel Hosting SMTP

  250 emails per day
500 emails per hour

 50MB

 50

cPanel Hosting Webmail

  250 emails per day
500 emails per hour

 50MB

 50

Service descriptions
  • The SMTP service is the service customers use to send emails when connecting to our Email servers via a third party device (Outlook, Apple Mail, iPhone, Thunderbird)
  • The Webmail service is the service customers use when logging into their online email portal
  • The Cloud Hosting Smarthost service is the service customers use when sending emails from our Cloud Hosting website servers (such as when online contact forms are used)
What happens if you reach the hourly/daily email sending limit

Depending on the service you are using, you will get one of two types of messages if you try to send out more emails than the server allows you to. The error messages look like this:
 

Hosting Type 

Error Message

cPanel Hosting

550 "Daily limit has been exceeded for [email address]"

Cloud Hosting 

There was an error sending your message: Failed to send data [SMTP:  Invalid response code received from server (code: 550, response:  Administrative prohibition)]

 

If you get one of these errors messages when sending out emails, it means you've hit your email sending limit. If you believe this is an error, or if you require further assistance, please contact our support team. We can increase the email sending limits on particular email accounts on a case by case basis, depending on your requirements of the service.

Sending mass emails

If you want to reach a large number of email recipients, we recommend using software specifically built for mass email marketing. You can install a third party mass email application to our servers (such as poMMo). If you want to increase your daily send out limits, please contact our technical support team.
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